Cases

"Hey Google, how hot is it today?" Your Google Assistant can help you with more than a million actions, our houses are increasingly becoming "smart homes" and technology is developing rapidly. Retail chains in consumer electronics have a huge product range, products with all kinds of new technical gadgets. For these chains, such as MediaMarkt, Coolblue and BCC, it is therefore extremely important that their sellers have sufficient knowledge about all these products. And this knowledge is provided by the product brand.

Jumbo Extras is Jumbo's new customer program. This allows customers to save for free groceries, discount on trips and fun extras. To bring Jumbo Extras to the attention of customers, Jumbo uses hosts. To prepare these hosts for their role, HBtraining developed an e-learning for Jumbo.

Make sure that our sales team and consultants execute every customer contact perfectly and turn them into real brand ambassadors. With this challenge, Nespresso turned to HBtraining for help. Having 32 different types of coffee and a big turnover of employees alone, this was a huge challenge.

For her new salespeople, Mercedes-Benz has developed a training programme: C-sales, also known as Certified Sales. This programme is based on seven competencies that a Mercedes-Benz salesperson should have to a sufficient extent.

HBtraining developed a blended learning journey for Unilever’s junior district managers. The purpose of the training programme was to learn how to communicate effectively, in order to build stronger customer relations and obtain better results. 

Hamilton Bright Brand Activation provides brand activation and sales promotion for many A-brands. They do this on and around the shop floor, but also at company events. HBtraining has developed an onboarding programme for all new Hamilton Bright Brand Activation team members, who have the role of sales and event promoters. This training enables the employees to become productive in their role rapidly and gives them a warm welcome too. Since promoters mainly work for brands in shops, another aim is to teach and inform the target group about Hamilton Bright Brand Activation and to make them more committed.

Coachview is a software package in which training programmes and courses can be organised, registered and administered. HBtraining has developed a learning journey in which the use and application of the Coachview training portal plays a central role.

KPN’s objective is to become The Netherlands’ most customer friendly company. One element that needs to be addressed in order to reach this goal is training the call center representatives. By doing so, they can optimally connect with the customer and provide the best offers.

Hamilton Bright provides a variety of sales and marketing services, which aim at influencing the consumer’s purchasing process. The quality of Hamilton Bright’s services is determined by its employees. Therefore, Hamilton Brights motto has been the same for years: ‘Hire on attitude, train on skills.’