Your employees on the shop floor frequently face difficult situations and conflicting interests. Good communication skills can help them to resolve the situation.
How do your employees deal with difficult situations and reach their goals nonetheless? And how do they maintain a good relationship with the customer? In order to obtain more insight into this matter, awareness of their own natural behaviour and its effect on others is essential. During this training we mainly hold a mirror up to the individual participant to create more self-awareness and to recognise the issues to deal with. This means there’s plenty of work to be done!
For whom?
The training ‘How to deal with difficult conversations?’ is suitable for anyone who is working on the shop floor and wants to take their communication skills to a higher level.
Which subjects will be addressed?
- ‘Difficult’: what exactly does that mean?
- Making an inventory of difficult situations
- How we create difficult situations ourselves
- Learning different levels and skills to handle difficult conversations
- Exercises by taking part in practical simulations
- Giving and receiving feedback
- Personal plan of action